Guides help visitors appreciate and enjoy the public lands entrusted to DOI. Guides are first-line representatives who welcome visitors of all ages and backgrounds, answer questions, and conduct engaging and interactive programs to educate the public about significant features at a variety of sites.
This position is represented at the following bureaus
The ideal candidate has a keen desire to preserve and protect natural, historic or cultural resources and is committed to imparting this interest to others. Guides must have excellent public speaking skills, and be able to work effectively with a variety of people, sometimes in stressful situations.
Guides work in a variety of environments, both Indoors and outdoors.
Career Level Requirements
Responsibilities by Level
- Answering routine visitor questions
- Providing basic information on activities, services and schedules
- Introducing films, presenting map talks, conducting tours of historic homes
- Applying knowledge and appreciation of natural/scientific/historical/recreational features to conduct interpretive talks and tours
- Providing services and information to visitors
- Safely guiding large groups of visitors in complex tour situations such as caves, large dams or challenging trails
- Assisting and mentoring new employees
- Issuing camping permits
Strengths by Level
AccountabilityHolds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.Show Tool TipEntry 2-4Mid 5-7
Conflict ManagementManages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.Show Tool TipEntry 2-4Mid 5-7
Continual LearningAssesses and recognizes own strengths and weaknesses; pursues self-development.Show Tool TipEntry 2-4Mid 5-7
Creative ThinkingUses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.Show Tool TipEntry 2-4Mid 5-7
Customer ServiceWorks with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Show Tool TipEntry 2-4Mid 5-7
FlexibilityIs open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.Show Tool TipEntry 2-4Mid 5-7
Information ManagementIdentifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.Show Tool TipEntry 2-4Mid 5-7
Interpersonal SkillsTreats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.Show Tool TipEntry 2-4Mid 5-7
Oral CommunicationExpresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Show Tool TipEntry 2-4Mid 5-7
Problem SolvingIdentifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Show Tool TipEntry 2-4Mid 5-7
ResilienceDeals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.Show Tool TipEntry 2-4Mid 5-7
Self-ManagementSets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.Show Tool TipEntry 2-4Mid 5-7
Candidates who made this career change most commonly held these occupations...
Where We Are
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