Guide

Guide

GS-0090

Position Overview

Guides help visitors appreciate and enjoy the public lands entrusted to DOI.  Guides are first-line representatives who welcome visitors of all ages and backgrounds, answer questions, and conduct engaging and interactive programs to educate the public about significant features at a variety of sites.

This position is represented at the following bureaus

Bureau of Reclamation
National Park Service

Candidate Description

The ideal candidate has a keen desire to preserve and protect natural, historic or cultural resources and is committed to imparting this interest to others.  Guides must have excellent public speaking skills, and be able to work effectively with a variety of people, sometimes in stressful situations.

Work Environment

Guides work in a variety of environments, both Indoors and outdoors.

Minimum Education Requirements

Please see the Individual Occupation Requirements and the Technical and Medical Support Positions Group Qualification Standard on the OPM websites.

Career Level Requirements

Responsibilities by Level

  • Entry:

    • Answering routine visitor questions
    • Providing basic information on activities, services and schedules
    • Introducing films, presenting map talks, conducting tours of historic homes

  • Mid:

    • Applying knowledge and appreciation of natural/scientific/historical/recreational features to conduct interpretive talks and tours
    • Providing services and information to visitors
    • Safely guiding large groups of visitors in complex tour situations such as caves, large dams or challenging trails
    • Assisting and mentoring new employees
    • Issuing camping permits

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Strengths by Level

Entry 2-4
Mid 5-7
  • Accountability
    Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
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    Entry 2-4
    Mid 5-7
  • Attention to Detail
    Is thorough when performing work and conscientious about attending to detail.
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    Entry 2-4
    Mid 5-7
  • Customer Service
    Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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    Entry 2-4
    Mid 5-7
  • Interpersonal Skills
    Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
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    Entry 2-4
    Mid 5-7
  • Oral Communication
    Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
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    Entry 2-4
    Mid 5-7
  • Teamwork
    Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
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    Entry 2-4
    Mid 5-7
  • Technical Competence
    Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
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    Entry 2-4
    Mid 5-7

Common Pathways

Candidates who made this career change most commonly held these occupations...

93.6%

Miscellaneous Clerk and Assistant

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2.1%

Information Receptionist

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2.1%

Maintenance Mechanic

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0189 - Recreation Aid And Assistant 2.1%

Where We Are

DOI employs people at more than 2,400 locations across the United States and territories. Use the Position Locator tool to see where current DOI employees work. To check for job opportunities, scroll down and click "See jobs on USAjobs.gov."