Miscellaneous Clerk and Assistant

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GS-0303

Position Overview

DOI relies on a diverse team of dedicated administrative support experts to drive its mission forward every day. From greeting park visitors to assisting staffs with a wide variety of tasks, there is no shortage of ways for clerks and assistants to make a difference!

This position is represented at the following bureaus

Bureau of Indian Affairs
Bureau of Indian Education
Bureau of Land Management
Bureau of Ocean Energy Management
Bureau of Reclamation
Bureau of Safety and Environmental Enforcement
Bureau of Trust Funds Administration
National Park Service
Office of Surface Mining Reclamation and Enforcement
Office of the Inspector General
Office of the Secretary
Office of the Solicitor
U.S. Fish and Wildlife Service
U.S. Geological Survey

Candidate Description

The ideal candidate should be resilient, with great interpersonal skills. This person should have excellent customer services skills and be able to speak and interact with personnel from all levels of the organization. This person must enjoy performing research, as needed, or to locate the right person when requested. This person must have knowledge or willingness to learn office procedures, policies, and tools.

Work Environment

Mostly indoors, in an office setting, with some exceptions (e.g., visitor fee collection, traffic control staff).

Minimum Education Requirements

Please see the Clerical and Administrative Support Group Qualification Standard on the OPM website.

Career Level Requirements

Responsibilities by Level

  • Entry:

    • Obtaining supplies and equipment
    • Creating and managing records
    • Providing database entry and support
    • Scanning, faxing, printing, and preparing documents
    • Collecting visitor fees.

  • Mid:

    • Developing and tracking office budgets
    • Monitor and track obligations
    • Prepare human resources forms and documents
    • Preparing travel documents; troubleshooting IT issues
    • Preparing charts and graphs
    • Helping to prepare maintenance contracts

  • Journey:

    • Developing and tracking office budgets
    • Monitor and track obligations
    • Prepare human resources forms and documents
    • Preparing travel documents
    • Troubleshooting IT issues
    • Preparing charts and graphs
    • Helping to prepare maintenance contracts

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Strengths by Level

Entry 1-4
Mid 5-6
Journey 7-8
  • Attention to Detail
    Is thorough when performing work and conscientious about attending to detail.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Customer Service
    Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Flexibility
    Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Interpersonal Skills
    Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Problem Solving
    Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Reasoning
    Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Teamwork
    Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
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    Entry 1-4
    Mid 5-6
    Journey 7-8
  • Writing
    Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
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    Entry 1-4
    Mid 5-6
    Journey 7-8

Common Pathways

Candidates who made this career change most commonly held these occupations...

Office Automation Clerical And Assist

11%
Career Information Coming Soon
0962 - Contact Representative 5.5%
0503 - Financial Clerical And Assistance 4.6%
0203 - Human Resources Assistance 4.4%
1603 - Equipment,facilities And Services Asst 3.5%
0525 - Accounting Technician 2.9%
0561 - Budget Clerical And Assistance 2.9%
2151 - Dispatching 2.9%
1101 - General Business and Industry 2.2%
0344 - Mgmnt And Program Clerical And Assistance 2.2%
Less Common Pathways (<2%)

Where We Are

DOI employs people at more than 2,400 locations across the United States and territories. Use the Position Locator tool to see where current DOI employees work. To check for job opportunities, scroll down and click "See jobs on USAjobs.gov."

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