Would you like to be behind the scenes supporting dangerous and important work? The Department of the Interior has a critical job to do--helping to protect lives, property and resources. Success depends on having the operations necessary to dispatch people, equipment, and resources to support DOI’s operations. Dispatchers coordinate emergency response for all types of incidents, sometimes over large geographic areas.
This position is represented at the following bureaus
The ideal candidate has a strong interest in applying his or her logistical skills to help protect public lands and resources by responding to law enforcement, fire, and other emergency incidents. The ability to communicate clearly and maintain composure during high stress situations is essential. The ideal candidate should be able to multi-task, adapt to new technology, and work well both independently and in team settings.
- Public Safety (Emergency Services) Dispatcher
- Aircraft Dispatcher
You would work in a shared, indoor office setting that can have high levels of noise and many potential distractions during peak activity periods. Work may include shifts during days, evenings, and overnight, weekends, holidays, and during extreme weather events.
Minimum Education Requirements
Please see the Clerical and Administrative Support Group Qualification Standard on the OPM website.
Career Level Requirements
Responsibilities by Level
- Receiving, transmitting and recording data, communications and resource orders/requests for personnel, supplies, and aircraft
- Operating multi-channel radio and phone lines
- Receiving and evaluating emergency calls
- Collecting, processing, and collating incident information.
- Coordinating with other dispatch organizations
- Determining and communicating status of resources to others
- Reviewing and updating internal procedures and systems
- Assists with training.
Strengths by Level
AccountabilityHolds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.Show Tool TipEntry 3-6Mid 7-12
Attention to DetailIs thorough when performing work and conscientious about attending to detail.Show Tool TipEntry 3-6Mid 7-12
Decision MakingMakes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.Show Tool TipEntry 3-6Mid 7-12
FlexibilityIs open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.Show Tool TipEntry 3-6Mid 7-12
Interpersonal SkillsTreats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.Show Tool TipEntry 3-6Mid 7-12
Oral CommunicationExpresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Show Tool TipEntry 3-6Mid 7-12
Problem SolvingIdentifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Show Tool TipEntry 3-6Mid 7-12
ReasoningIdentifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.Show Tool TipEntry 3-6Mid 7-12
ResilienceDeals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.Show Tool TipEntry 3-6Mid 7-12
TeamworkEncourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.Show Tool TipEntry 3-6Mid 7-12
Technical CompetenceUses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.Show Tool TipEntry 3-6Mid 7-12
WritingRecognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.Show Tool TipEntry 3-6Mid 7-12
Candidates who made this career change most commonly held these occupations...
Where We Are
DOI employs people at more than 2,400 locations across the United States and territories. Use the Position Locator tool to see where current DOI employees work. To check for job opportunities, scroll down and click "See jobs on USAjobs.gov."