Information Technology Management

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GS-2210

Position Overview

There are countless ways that information technology (IT) systems and services enable and enhance the productivity, efficiency, and effectiveness of the thousands of people who conserve, protect and manage public lands and resources. The Department of the Interior needs experts to provide the full range of IT services to its large and widely dispersed work force, from cybersecurity to enterprise architecture to network administration to customer support. Aligning IT strategy with the organizational goals and objectives of the department will help DOI successfully meet its mission far into the future.

This position is represented at the following bureaus

Bureau of Indian Affairs
Bureau of Indian Education
Bureau of Land Management
Bureau of Ocean Energy Management
Bureau of Reclamation
Bureau of Safety and Environmental Enforcement
Bureau of Trust Funds Administration
National Park Service
Office of Surface Mining Reclamation and Enforcement
Office of the Inspector General
Office of the Secretary
U.S. Fish and Wildlife Service
U.S. Geological Survey

Candidate Description

The ideal candidate is a problem solver who can leverage his/her IT knowledge with the DOI mission, employees and customers in mind.

Specialty Areas

Work Environment

Mostly indoors, in an office setting.

Minimum Education Requirements

Please see the Individual Occupation Requirements on the OPM website.

Career Level Requirements

Responsibilities by Level

  • Entry:

    • Installing software
    • Assisting others in using equipment or software
    • Performing routine network configuration and maintenance

  • Mid:

    • Implementing and supporting IT security requirements
    • Identifying and specifying business requirements for new systems
    • Creating data reports for customers

  • Journey:

    • Managing IT projects
    • Interpreting IT policies and standards
    • Evaluating proposal for acquisition of IT products or services
    • Evaluating and recommending replacements, modifications or upgrades to meet future requirements.

  • Senior:

    • Serving as a senior consultant to top leadership on major IT initiatives or policies affecting multiple agency programs
    • Managing teams of IT professionals providing IT services.

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Strengths by Level

Entry 5-7
Mid 9-11
Journey 12-13
Senior 14-15
  • Accountability
    Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Attention to Detail
    Is thorough when performing work and conscientious about attending to detail.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Compliance
    Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Creative Thinking
    Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Customer Service
    Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Decision Making
    Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Influencing/Negotiating
    Persuades others to accept recommendations, cooperate, or change their behavior; works with others towards an agreement; negotiates to find mutually acceptable solutions.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Information Management
    Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Interpersonal Skills
    Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Learning
    Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Oral Communication
    Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Organizational Awareness
    Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Partnering
    Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Problem Solving
    Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Project Management
    Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Reasoning
    Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Resilience
    Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Strategic Thinking
    Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Teaching Others
    Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Teamwork
    Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Technical Competence
    Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
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    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15
  • Writing
    Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
    Show Tool Tip
    Entry 5-7
    Mid 9-11
    Journey 12-13
    Senior 14-15

Common Pathways

Candidates who made this career change most commonly held these occupations...

0335 - Computer Clerk And Assistant 9.2%
0303 - Miscellaneous Clerk and Assistant 7.7%
0391 - Telecommunications 7.2%
0150 - Geography 2.9%
0025 - Park Ranger 2.9%
Less Common Pathways (<2%)

Where We Are

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